To improve service quality, enhance customers, suppliers, and employees’ satisfaction with the company, and ensure that customer, supplier, and employee complaints are promptly, fairly, and reasonably addressed while safeguarding the company’s reputation and interests.

The administrative department personnel will categorize the information regarding the source of the complaint and determine the priority of handling based on the nature and severity of the complaint.

After completing the resolution process, the administrative department personnel will provide feedback on resolution results to the customers, suppliers, and employees.